Portal Access
Three doors into the LCT platform. Pick yours.
Whether you're a healthcare provider submitting claims, a payer adjudicating them, or a member checking your benefits — you'll find what you need below.
Provider Portal
Hospitals, clinics, pharmacies, labs, and other healthcare providers in the LCT panel.
- Verify member eligibility in seconds
- Submit e-claims with documentation
- Track claim status end-to-end
- Manage facility user accounts
- Access remittance advice and statements
- Update facility profile
Need provider portal access? Contact your LCT account manager or email careteam@lctafrica.net
Payer Portal
Insurance companies, scheme administrators, TPAs, corporate HR teams, and county UHC programme managers.
- Manage member rosters and dependants
- Adjudicate claims with full audit trail
- Configure benefit plans and tariffs
- Run reports and analytics
- Manage provider panel
- Handle pre-authorisations
- Export data and run settlements
Forgot your password or need to add a user? Email careteam@lctafrica.net
LCT Mobile App
Scheme members and their dependants.
- View digital member card
- Check benefits balance in real time
- Find a panel provider near you
- See claims history and status
- Request pre-authorisations
- Manage dependants
- Receive notifications and updates
First-time user? Register using the phone number your HR or scheme administrator submitted. A one-time PIN will confirm your account.
Getting started
First time here? Start in three steps.
Download the app
Search "LCT Africa" in your app store on Android or iOS and install the free app.
Register
Use the phone number registered with your medical scheme or HR team. You'll receive a one-time PIN to confirm your account.
Capture biometrics
On your first visit to a provider, your fingerprint is captured. From then on, identity is verified in seconds — no card needed.
Support
Frequently asked questions
Still need help?
Our care team is here for you.
Hours
24/7
Response time
Within 2 hours (business hours), 24 hours otherwise